What 0seat does, and what it does not
Six functions, each backed by shipped code: a knowledge base you approve, prepared replies with their sources, enforced handoff, modes per inbox, screenshots read, measured costs. The rest is not on this page because it does not exist yet.
Knowledge base
Every night, 0seat extracts question-and-answer pairs from your resolved conversations. Nothing is used until an agent has approved it.
Reply drafts
The draft arrives as a private note with the knowledge base entries behind it. The agent sends, edits or discards it. Below the threshold, no reply.
Human handoff
Money, disputes, cancellations, a request for a person, a second follow-up, an answer missing from the base: an agent takes over, whatever the mode.
Draft or autopilot
Off, draft or autopilot per inbox; autopilot opens per category once drafts are measured. Refused outright on payments inboxes and unofficial WhatsApp.
Screenshots
Images sent by the customer are described by the model and taken into account in the draft. Enabled per space; PDFs are never read.
Measured costs
The real cost of every model call, per conversation, in the console. A monthly cap per space, checked before each call.
Frequently asked questions
What does 0seat not do today?
It writes nothing to WHMCS (no suspension, refund or plan change), handles no calls or voice, publishes no resolution-rate dashboard, has no connector other than WHMCS, and its knowledge base search is configured for French. No certification is claimed.
Where should I start?
With the knowledge base: connect an inbox, let extraction run overnight, then approve the first entries. Drafts follow as soon as there are approved entries.
Can I turn on one feature without the others?
Modes are set per inbox, image reading is enabled per space, WHMCS is connected or not. Human approval of the knowledge base and enforced handoff cannot be turned off.
How do I know what the assistant did?
Each space’s log keeps, for every draft, the decision, the reason, the entries consulted and the cost of the call.
Your team stays in charge. 0seat does the groundwork.
Connect an inbox, approve the suggested knowledge base, and get your first prepared replies.