One industry, four roles
0seat is built for web hosts and domain name resellers who manage their customers in WHMCS. In these companies, support is not one person but four roles, and each expects something different from the assistant: a reliable base, time saved, zero automatic replies about money, a predictable cost.
WHMCS hosting companies
DNS, renewals, invoices, migrations: drafts that read the customer’s account in WHMCS, read-only, and that an agent sends. Nothing goes out without review.
Domain resellers
Renewals, transfers, expiry dates, invoices: read in WHMCS at drafting time. The draft talks about the customer’s domain, not a generic case.
Support leads
For the support lead: a base extracted from conversations, approved entry by entry, a log of every draft, and per-space access for the team.
Support agents
For agents: the draft lands as a private note, its sources in the activity log, the customer’s screenshots are read, and you send.
Billing teams
For the billing team: the Payments inbox in draft mode only, handoff enforced whenever money comes up, invoices read in WHMCS without writing.
Founders
For founders: a price per space, a monthly cap on model cost, every call visible, and no per-resolution billing.
Frequently asked questions
Why a single industry?
Because the value comes from reading the customer’s account in WHMCS: services, domains, invoices, orders. An assistant that knows neither your catalogue nor the customer’s situation answers beside the point. We prefer one deep integration to a list of industries.
What if we don’t use WHMCS?
0seat works without WHMCS: knowledge base, prepared replies, handoff and per-inbox modes stay the same. The reply then has no access to the customer’s account data. It is a case we accept, not the one we lead with.
Do the role pages describe different features?
No, the same features seen by the person using them: the lead approves the base and reads the log, the agent sends or corrects the draft, billing keeps draft mode only, the founder reads the costs.
How do we get started?
Create an account, connect a space to your Chatwoot instance, let the nightly extraction run, then approve the first entries. The guide “Connect your inbox” walks through every step.
Your team stays in charge. 0seat does the groundwork.
Connect an inbox, approve the suggested knowledge base, and get your first prepared replies.