Private notes, not messages
In draft mode, 0seat writes private notes only: draft, handoff reason. In autopilot, only the replies that pass every lock go out as messages. Sources go to the console’s activity log.
Inbox
Works with Chatwoot, self-hosted or cloud
You keep your instance, your channels, your teams and your habits. 0seat plugs in through an API token, creates its agent bot there and drops its prepared replies as private notes. The free Community edition is enough.
What 0seat does in your instance
A mode per inbox
Off, draft or autopilot, for every inbox of the account.
Nothing to install, no fork
No module, no change to your instance: the API is enough, 0seat only creates an agent bot there, self-hosted or cloud.
Your canned responses reused
The instance’s predefined replies come in as knowledge base candidates, to be approved.
Setup
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Create a space
In the 0seat console, one space per connected Chatwoot account.
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Enter the address and an administrator API token
The token is encrypted on save and never shown again.
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Let 0seat create its agent bot
0seat creates an agent bot in your instance, one per space, and attaches it to the inboxes you enable.
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Pick each inbox’s mode
Off to begin with: switch the inboxes to handle to draft mode. Knowledge base extraction runs the following night, or right away from the health page.
Honest limits
- 0seat does not modify your instance and replaces none of its functions: routing, teams and reports stay yours.
- A space maps to one instance; an instance with several accounts needs one space per account.
- Drafts are private notes: your instance must allow private notes on the channels concerned.
Frequently asked questions
Do I need a particular edition?
0seat uses your instance’s API and webhooks, available self-hosted and in the cloud. It does not need the vendor’s AI features.
Which permissions for the API token?
An administrator token for the account: it is used to create the agent bot and attach it to inboxes. The console’s connection guide details each step.
What if my instance is unreachable for a while?
Messages received during the outage produce no draft; the next ones resume normally. Nothing is written outside your instance.
I am not on Chatwoot. Can 0seat help?
Not directly: there is no connector for another support tool, and we promise none. 0seat needs a Chatwoot instance; the free Community edition is enough. Write to us from the Contact page to look at a migration, or at hosting an instance in your name.
Your team stays in charge. 0seat does the groundwork.
Connect an inbox, approve the suggested knowledge base, and get your first prepared replies.
See also
AI for Chatwoot Community
Chatwoot’s free Community edition ships without Captain. 0seat adds prepared replies, the WHMCS record and handoff, priced per space, not per agent.
WHMCS
Services, domains, invoices and orders read through a closed list of API actions. Minimal role, sensitive fields filtered, account summary by e-mail.
Your inbox’s WhatsApp channel, with prepared replies. Autopilot is refused outside the official API.