A channel carried by your inbox
0seat does not connect to WhatsApp: it reads your instance’s WhatsApp channel, like any other inbox.
WhatsApp
WhatsApp, through the official API
Your inbox’s WhatsApp channel gets the same prepared replies as the others. Autopilot is refused outright outside the official WhatsApp Business API: never on an unofficial connector.
What 0seat does on WhatsApp
Drafts as private notes
Same path as e-mail or chat: approved base, sources, enforced handoff.
Autopilot: official API only
The server refuses autopilot outright on a WhatsApp channel that is not the official API, and on any inbox whose name says so.
The same WHMCS account
With WHMCS connected, the customer’s account is found from the contact’s e-mail address; without a known address, the draft is written without account data.
Setup
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Connect WhatsApp Business to your inbox
Through the official API, in your instance. 0seat is not involved at this step.
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Connect the space
The channel appears as an inbox of the space, with its mode.
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Pick the mode
Off to begin with: switch the channel to draft mode. Autopilot is refused outright outside the official API.
Honest limits
- No unofficial connector is provided or recommended: the risk of your number being banned is yours.
- 0seat does not operate your WhatsApp number and sends nothing outside your inbox.
- Attached documents (PDFs, administrative papers) are not read: a human checks them.
Frequently asked questions
Why refuse autopilot on an unofficial connector?
Because a number that answers on its own through an unofficial connector risks being banned, and because those connectors do not guarantee delivery. In draft mode, an agent sends from the usual tool.
Do drafts account for the WhatsApp format?
They are short and concrete, as for the other channels. The agent adapts them before sending.
My customer has no e-mail address known to WHMCS. What happens?
The draft is written without account data, and topics that require the account go to a human.
Your team stays in charge. 0seat does the groundwork.
Connect an inbox, approve the suggested knowledge base, and get your first prepared replies.