0seat
Modes per inbox

Draft or autopilot, inbox by inbox

Every inbox has its mode: off, draft or autopilot. You decide which inboxes get drafts and which answer on their own, and the server refuses autopilot in advance wherever it must never exist.

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The problem

All or nothing suits nobody: an inbox of recurring technical questions can take autopilot, a billing inbox never. A global setting forces you to pick the worse of the two.

How 0seat handles it

Three modes

Off: 0seat leaves the inbox alone. Draft: reply as a private note, an agent sends. Autopilot: the reply goes straight to the customer when its category has passed the measurement, and stays a draft otherwise.

Autopilot refused by the server

On a payments inbox (declared as such, or whose name mentions payment or billing), on an unofficial WhatsApp channel, and when WHMCS is connected without possible identity verification.

Handoff still enforced

Handoff reasons do not depend on the mode: money, disputes, cancellations, a request for a person, a second follow-up.

0seat console, inboxes: Support in draft mode, Payments in draft mode with the mention “Automatic refused: payments inbox”, Pre-sales in automatic mode.
Console screenshot: mode settings, with a “Payments” inbox where autopilot is refused outright, and the reason.

What you control

  • Each inbox’s mode, changeable at any time from the console.
  • Declaring an inbox as a payments inbox.
  • Rolling back to draft or off, immediately.

Honest limits

  • Autopilot only sends in categories where at least 90 % of drafts went out unchanged, over at least 20 drafts in 30 days; until then, replies stay drafts.
  • The owner or an administrator can force autopilot on an inbox without that measurement; the handoff, money and forbidden-term locks stay in place.
  • The mode is set per inbox, and autopilot opens per category, never per conversation.
  • A draft only rests on approved entries: an empty or thin base mostly produces handoffs.
  • The autopilot refusal on a payments inbox cannot be bypassed.

Frequently asked questions

What is the default mode?

Off. You switch each inbox to draft mode yourself; nothing goes out without an agent until you move an inbox to autopilot.

Why does the server refuse autopilot on my inbox?

Because it is declared as a payments inbox or its name mentions billing, because its WhatsApp channel is not the official API, or because WHMCS is connected without identity verification. The reason is shown in the console.

Can an automatic reply talk about money?

No. Payment, invoice, refund or dispute go to a human, in every mode.

Your team stays in charge. 0seat does the groundwork.

Connect an inbox, approve the suggested knowledge base, and get your first prepared replies.

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See also

Human handoff

Money, disputes, cancellations, a request for a person, a second follow-up, an answer missing from the base: an agent takes over, whatever the mode.

Reply drafts

The draft arrives as a private note with the knowledge base entries behind it. The agent sends, edits or discards it. Below the threshold, no reply.

Measured costs

The real cost of every model call, per conversation, in the console. A monthly cap per space, checked before each call.